Frequently Asked Question

We offer residential cleaning, deep cleaning, move-in/move-out cleaning for on-base housing, post-renovation cleaning, regular maintenance cleaning, and lawn care/groundskeeping services.

You can [Contact Us] through our website or call us directly at 090-9789-6263 to schedule a cleaning. We offer flexible appointments to fit your schedule.

No, our cleaning services do not include washing dishes, doing laundry, or handling personal clothing or kitchenware. We focus on professional home and facility cleaning, sanitation, and maintenance.

If we arrive at your scheduled appointment and cannot access the property (e.g., locked door, no one available to let us in), you will be charged the full service fee. Please ensure access is arranged in advance to avoid unnecessary charges.

Yes, we bring all necessary supplies and equipment. If you prefer we use your personal products, just let us know.

Yes, all On Time Clean staff are fully vetted, trained, and committed to high professional standards. We proudly serve Okinawa’s military and civilian families.

We accept U.S. dollars, major credit cards

Yes, we offer special rates for military families, repeat customers, and PCS move-out packages.

Absolutely. We provide affordable, reliable services tailored to support the needs of military families.

Yes, we are fully licensed and insured to operate both on and off U.S. military bases in Okinawa.

We have proudly served the Okinawa community since 2005, with over 18 years of successful operations.